Privacy Policy

Information we gather

At registration we ask for your full name, date of birth, residential address, email address, mobile number, and preferred currency. This set is the minimum required to confirm your identity and to meet the record-keeping duties attached to our Curaçao Gaming Authority licence OGL/2024/161/0191.

During verification we may request copies of a government-issued photo identity document, a recent utility bill or bank statement showing your address, and evidence of ownership of the payment method you intend to use. Documents are reviewed by the compliance team and stored in encrypted form.

As you use the site we automatically record technical details: IP address, browser type and version, device model, operating system, screen resolution, referring page, time zone, and the pages you visit with their timestamps. Gameplay records — stakes, outcomes, session lengths, and balance movements — are also retained.

If you contact us, we keep the transcript of the exchange, including live chat logs, emails, and any attachments you send, alongside the internal notes an agent adds to your file.

Why we use it

The primary purpose is contractual: we cannot open an account, credit a deposit, settle a bet, or process a payout without processing the data above. Refusing to supply it means we cannot provide the service.

A second purpose is legal compliance. Anti-money-laundering rules, sanctions screening, age verification, and licence conditions all oblige us to check, record, and in some cases report account activity to the appropriate authority.

We rely on legitimate interest for fraud prevention, bonus-abuse detection, network security, and the analysis that shapes game selection and site performance. Where analytics can be performed on aggregated figures, we work with aggregates rather than individual records.

Marketing by email, SMS, or push notification is sent only with your consent, and that consent can be withdrawn at any moment through the preference panel in your account or the unsubscribe link on any message. Withdrawing it does not affect the service or transactional notices such as withdrawal confirmations.

Who receives your data

Game content is delivered by licensed studios whose platforms record round outcomes on their own infrastructure. Payment providers, card networks, and banks receive the details needed to move funds. Identity verification bureaux receive the document images required for their checks.

We also engage processors for cloud hosting, email delivery, live chat, and analytics. Each operates under a written agreement that restricts them to our documented instructions, forbids reuse of the data for their own purposes, and imposes security duties equal to our own.

Regulators, auditors, law enforcement, and courts may be given access where a valid legal instrument requires it. We never sell personal information, and we do not disclose it to advertising networks for the purpose of building profiles about you elsewhere.

Some recipients are located outside Canada, including in the European Economic Area and the Caribbean. Transfers are made under contractual protections that hold the recipient to standards comparable to those described in this notice.

Cookies and tracking

Strictly necessary cookies keep you logged in, maintain your session across pages, and defend against cross-site request forgery. These cannot be switched off without breaking core functionality.

Preference cookies remember your language, currency, sound settings, and layout choices. Analytics cookies count visits and measure which pages load slowly or fail. Both categories are optional and controlled through the banner shown on your first visit and the cookie panel in the site footer.

Most browsers allow you to block or delete cookies through their settings menu. Doing so for the necessary category will prevent you from staying signed in to your Jet4Bet Casino account.

Storage periods, security, and your rights

Account records, transaction histories, and verification documents are held for the duration of the relationship and for a further period fixed by gaming and financial regulation — generally not less than five years after your final transaction or account closure, whichever falls later. Marketing consents and chat transcripts are kept for shorter periods and then deleted.

Data is encrypted in transit using TLS and at rest in our databases. Access is limited by role, protected by multi-factor authentication, and logged; payment card details are handled by PCI DSS certified providers and are never stored in full on our systems.

Subject to the retention duties above, you may ask for a copy of the data we hold, request correction of anything inaccurate, ask for erasure, object to processing based on legitimate interest, or request your data in a portable format. Write to [email protected] and we will respond within thirty days. We will ask you to verify your identity before acting so that no one else can obtain your records.

Should a breach occur that is likely to put your rights at risk, we will notify you and the relevant supervisory authority without undue delay, describing what happened and what steps we have taken.

Where to reach us

• Data Protection Officer, Jet4Bet Casino — [email protected] for access, correction, erasure, and portability requests
• Customer support — live chat inside your account or [email protected] for general questions about this notice
• Office of the Privacy Commissioner of Canada — priv.gc.ca, 1-800-282-1376, if you are unsatisfied with our response